Certificate of Analysis (COA) Policy
USC provides COA based on customer requirements. USC usually does not provide COA for each shipment.
COA is established for each batch (batch # is represented by day).
COA shows the average of 24hrs readings
USC confirms that no product or any raw material used in the manufacture of the products is irradiated.
Heavy Metals Statement
USC confirms that the all its sugar products are within heavy metals regulated specifications.
USC sends sugar samples to the outside authorized Laboratory in order to measure the heavy metals yearly or based on customer requirement.
USC confirms that all Sugar Products are HALAL PRODUCTS, which are from Sugar Cane Plant Origin.
There are no animal additives present either in the raw material or in the sugar refining process.
Food Safety Policy
USC confirms that all products will always comply with relevant requirements and the highest standards of food safety, manufactured under stringent conditions of hygiene & controlling through the implementation ISO 22000:2005 & BRC systems.
USC is setting strict specifications for its products and following the guidelines, regulation and statutory of KSA and external requirements.
Customer Complaints Policy
No matter what is the nature of the complaint, it is a very important matter for both the complainant and the Company. Immediate and proper handling of complaints enhances the image of the Company positively.
All customers have right to raise a complaint once they have a valid comment, Sales department receives the formal complaint and pass it to Quality Department which starts immediately the investigation and necessary actions according to specific procedure.
The customer has right to receive a feedback from USC about his complaint